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Atpoint Group

ABOUT US

About AtPoint Group

Manager with Jamaica’s PM

ABOUT US

About AtPoint Group

Discover the Legacy: AtPoint's Proud History in Jamaica

With deep roots for over 25 years in Jamaica, our commitment to excellence caught the attention of none other than Prime Minister Andrew Holness himself. In a surprise visit to our latest location, the PM personally witnessed the exceptional facilities we’ve built to serve his citizens, our team members. AtPoint continues to be a trusted partner in Jamaica’s progress, dedicated to providing top-notch service and support to our valued community.

INDUSTRIES

Industries We Work In

Over the years of experience, our team has honed their skills and accumulated vast amounts of knowledge to help you customize, develop, and execute the best possible business.

SERVICES

Business Process Outsourcing Services

As technology continues to change, it becomes costly to keep up with the complexities and costs to exceed the demands and expectations of your customers.

Videos

Youtube shorts

QUESTIONS

Have Concerns About
Outsourcing?

Will my service levels suffer if I outsource?

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This is an understandable and common concern. We have all experienced poor service from outsourced support operations. At AtPoint we have consistently demonstrated to our customers that we can operate as a seamless extension of their business and improve their operations.

What Is nearshore outsourcing?

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Nearshore outsourcing companies are those that are technically out of the U.S. but are close enough to enjoy similar time zones, cultural affinities, reliable utilities, and a large pool of English-speaking talent. AtPoint is located in Jamaica only 90 miles off the coast of Florida and is a highly-viable solution to your outsourcing needs.

What is your attrition and why does it matter?

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Our attrition rate is 9%, sometimes it is even lower. What does this mean? United States-based call centers typically have 30-50% turnover rates. In a given year that means many support centers completely turn over their staff. Resources are focused on attracting and training new employees rather than upskilling existing ones. At AtPoint we have team members that have been with us for over a decade. We bring the latest best practices in serving customers to our training programs, continuing to improve upon the technical and soft skills needed to ensure your customers have a positive interaction with our team.

Can I manage my outsourced team directly?

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Absolutely. We give you the desired level of control over your outsourced operations. All of our customers are relieved to no longer have to deal with the stress of attracting, training and retaining operations staff. But you can choose to remain hands on with the day to day operations of that staff or simply set KPIs and a cadence for communication and updates that work for you.

Will I have a dedicated team?

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Yes! Your resources are dedicated and are trained to feel like a part of your business.

RESOURCES

Latest Blogs And Post

Some of our latest blogs and post.

May 01, 2024

EDITOR

Enhancing Customer Experience (CX) in Call Centers: Strategies for Success

In today's fast-paced business landscape, providing exceptional customer service is no longer just a competitive advantage; it's a necessity. Call...

RESOURCES

Latest Blogs And Post

Some of our latest blogs and post.

TESTIMONIALS

What Our Customers Are Saying

Some of our latest Testimonials

Your Calls, Our Commitment: Two Decades of Dedicated Excellence