This is an understandable and common concern. We have all experienced poor service from outsourced support operations. At AtPoint we have consistently demonstrated to our customers that we can operate as a seamless extension of their business and improve their operations.

Nearshore outsourcing companies are those that are technically out of the U.S. but are close enough to enjoy similar time zones, cultural affinities, reliable utilities, and a large pool of English-speaking talent. AtPoint is located in Jamaica only 90 miles off the coast of Florida and is a highly-viable solution to your outsourcing needs.

Our attrition rate is 9%, sometimes it is even lower. What does this mean? United States-based call centers typically have 30-50% turnover rates. In a given year that means many support centers completely turn over their staff. Resources are focused on attracting and training new employees rather than upskilling existing ones. At AtPoint we have team members that have been with us for over a decade. We bring the latest best practices in serving customers to our training programs, continuing to improve upon the technical and soft skills needed to ensure your customers have a positive interaction with our team.

Absolutely. We give you the desired level of control over your outsourced operations. All of our customers are relieved to no longer have to deal with the stress of attracting, training and retaining operations staff. But you can choose to remain hands on with the day to day operations of that staff or simply set KPIs and a cadence for communication and updates that work for you.

Yes! Your resources are dedicated and are trained to feel like a part of your business.