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Atpoint Group


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Revolutionizing Debt Collection


Near-shore process management and call center services customized to your unique needs.

Published Jan 01, 2024
Our client of a prominent financial institution with assets totaling $9 billion in assets, sought to revamp its collections process to address operational fragmentation, manual inefficiencies, limited controls, and outdated systems.


The client’s collections operations suffered from manual processes leading to lengthy turnaround times, over-reliance on costly communication channels, risk exposure due to manual call monitoring, and productivity impact from disparate aging systems.


AtPoint Group, the client’s trusted partner since 2004, conducted a comprehensive end-to-end assessment of the collections process. We identified key challenges and proposed a transformation roadmap to enhance collections effectiveness, minimize risk, improve customer experience, and reduce expenses.