Revolutionizing Debt Collection
AtPoint
Near-shore process management and call center services customized to your unique needs.
Published Feb 29, 2024
Our client of a prominent financial institution with assets totaling $9 billion in assets, sought to revamp its
collections process to address
operational fragmentation, manual inefficiencies, limited controls, and outdated systems.
CHALLENGE
The client’s collections operations suffered from manual
processes leading to lengthy turnaround times, over-reliance
on costly communication channels, risk exposure due to manual call monitoring, and productivity impact from disparate aging systems.
OUR APPROACH
AtPoint Group, the client’s trusted partner since 2004,
conducted a comprehensive end-to-end assessment of the
collections process. We identified key challenges and
proposed a transformation roadmap to enhance collections
effectiveness, minimize risk, improve customer experience,
and reduce expenses.
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