AI-POWERED CONTACT CENTER SERVICES
IntelliPoint AI
Experience how IntelliPoint enables live interaction monitoring, instant coaching, and data-driven insights that enhance our proven customer service, sales support, technical assistance, and back-office operations.
MEET INTELLIPOINT
What is IntelliPoint?
IntelliPoint represents the evolution of contact center technology, a sophisticated AI platform engineered to enhance every customer interaction through real-time intelligence.
This tool constantly monitors, learns, and guides your team through complex conversations, ensuring every customer feels heard, understood, and valued. Whether your agent is handling a frustrated customer, closing a complex sale, or navigating technical support challenges, IntelliPoint provides the confidence and knowledge they need to exceed expectations every single time.
OUR PHILOSPHY
Better Together
At AtPoint, we combine 25+ years of contact center expertise with the latest technology to create customer experiences that truly stand out.
We believe human empathy is irreplaceable, and AI technology should enhance it. Our approach amplifies what our team does naturally: build connections, solve problems, and create lasting relationships, while removing the barriers that get in the way.
- Live Customer Service Call with AI Coaching
- Sales Conversation with AI Guidence
- Technical Support with Knowledgeable Suggestions
- Manager Live Oversight Dashboard
See IntelliPoint AI in Action - Demo
AI SOLUTIONS
Why IntelliPoint?
100% QA Monitoring
We review 100% of customer interactions, not just the 1% to 3% industry standard, uncovering opportunities others miss and ensuring consistent branding at every touchpoint.
Tailored Solutions
Every business is unique, and so is every Intellipoint deployment. Our intelligent platform tailors its AI capabilities to your specific industry, audience, and growth objectives for maximum impact.
Seamless Knowledge Access
Our team has instant access to relevant information live as conversations unfold, allowing them to focus on building genuine connections while delivering solutions effortlessly.
Proactive Issue Identification
Our system identifies emerging patterns and potential problems before they affect multiple customers, enabling us to address root causes, not just symptoms.
Human-Technology Partnership
We enhance human capabilities rather than replace them, creating a partnership where AI technology handles routine tasks while our team focuses on complex problem-solving.
Continuous CX Innovation
We constantly evolve our approach by testing new technologies, refining processes, and applying insights to create ever-improving customer experiences.
REAL RESULTS
Experience the AtPoint Difference
Every implementation starts with understanding your unique challenges, goals, and customer experience vision. Our team works closely with you to configure IntelliPoint according to your specific industry requirements, compliance needs, and performance objectives. Most clients are operational within a few weeks and seeing measurable results within the first month.
Experience the AtPoint difference today and gaining a partner committed to your CX success.
