FACT SHEET
Welcome to AtPoint,
Where youth meets legacy in the world of Business Process Outsourcing (BPO). Our journey dates back over a quarter of a century serving esteemed clients such as BlueCross Blue Shield, Sirius XM, and Woodforest National Bank since our inception.
ATPOINT
Fact Sheet
Why Did MRS Decide To Outsource Collections To Jamaica?
- Jamaica is not so far away from the USA- only 1.5 hours from Miami
- Jamaica is the largest English speaking country in the Western hemisphere outside North America
- Jamaica is easy to get to with many non-stop flights each day from many U.S. cities
- Jamaica is the number one tourist destination in the Caribbean for North Americans
- Jamaica is on the Eastern Standard time zone
- National language is English
- Legal System: based on English common law
Why Choose A Jamaican Collector?
- All of our collectors speak English as their native language
- Collectors are provided optimum job security, thus being the job of choice in Jamaica.
- Approximately 40% of the collector’s earnings are incentive based (quality and production)
- Turnover rate is less than 10% a year
- Our collectors have free group health and life insurance benefits
- Collectors have subsidized staff food service
What Are MRS’ Operational Standards?
- 1:10 Agent to Team Leader Ratio
- 1:20 Agent to Quality Analyst Ratio
- 1:4 Team Leader to Supervisor Ratio
- 1:4 Supervisor to Director of Operations Ratio
What Type Of Facilities Do The Collectors Work In?
- Four buildings totaling 178,000 square feet of highly secure, air-conditioned office space.
- All facilities are in Freezone office space which has government customs as additional security.
- 1,000 plus workstations
- All facilities have 500KVA Catepillar prime generators for back-up and emergency power supply
- All facilities have un-interrupted power supply (UPS) equipment
- All facilities are equipped with fiber-optic connectivity
What Are Your Quality Control Procedures?
- We practice Total Quality Management
- Aggressive sampling standard on every collector
- A key fact is 40% of a worker’s pay is performance based (production and quality)
- Daily feedback- coaching approach
- Weekly basis for quality assessment
- Remedial programs in language and collection tactics
Why Did MRS Decide To Outsource Collections To Jamaica?
Why Did MRS Decide To Outsource Collections To Jamaica?
- Jamaica is not so far away from the USA- only 1.5 hours from Miami
- Jamaica is the largest English speaking country in the Western hemisphere outside North America
- Jamaica is easy to get to with many non-stop flights each day from many U.S. cities
- Jamaica is the number one tourist destination in the Caribbean for North Americans
- Jamaica is on the Eastern Standard time zone
- National language is English
- Legal System: based on English common law
Why Choose A Jamaican Collector?
- All of our collectors speak English as their native language
- Collectors are provided optimum job security, thus being the job of choice in Jamaica.
- Approximately 40% of the collector’s earnings are incentive based (quality and production)
- Turnover rate is less than 10% a year
- Our collectors have free group health and life insurance benefits
- Collectors have subsidized staff food service
Why Choose A Jamaican Collector?
What Are MRS’ Operational Standards?
What Are MRS’ Operational Standards?
- 1:10 Agent to Team Leader Ratio
- 1:20 Agent to Quality Analyst Ratio
- 1:4 Team Leader to Supervisor Ratio
- 1:4 Supervisor to Director of Operations Ratio
What Type Of Facilities Do The Collectors Work In?
- Four buildings totaling 178,000 square feet of highly secure, air-conditioned office space.
- All facilities are in Freezone office space which has government customs as additional security.
- 1,000 plus workstations
- All facilities have 500KVA Catepillar prime generators for back-up and emergency power supply
- All facilities have un-interrupted power supply (UPS) equipment
- All facilities are equipped with fiber-optic connectivity
What Type Of Facilities Do The Collectors Work In?
What Are Your Quality Control Procedures?
What Are Your Quality Control Procedures?
- We practice Total Quality Management
- Aggressive sampling standard on every collector
- A key fact is 40% of a worker’s pay is performance based (production and quality)
- Daily feedback- coaching approach
- Weekly basis for quality assessment
- Remedial programs in language and collection tactics
