Our attrition rate is 9%, sometimes it is even lower. What does this mean? United States-based call centers typically have 30-50% turnover rates. In a given year that means many support centers completely turn over their staff. Resources are focused on attracting and training new employees rather than upskilling existing ones. At AtPoint we have team members that have been with us for over a decade. We bring the latest best practices in serving customers to our training programs, continuing to improve upon the technical and soft skills needed to ensure your customers have a positive interaction with our team.