DEBT COLLECTION
AtPoint AI Unlocks the Power of Effective Debt Collection Solutions
AI-powered recovery with a human touch. Better results, better experiences.
The AtPoint AI/CX Advantage
AI-Enabled Collections
15% Higher Recovery Rates
Our AI analyzes patterns to optimize timing, channel, and messaging for each account, dramatically improving first-contact resolution.
Customer-First Focus
30% Better CSAT Scores
Managed and owned by Counsel. Every interaction is guided by real-time sentiment analysis and empathy training, turning difficult conversations into positive resolutions.
100% Compliance
<0.5% Error Rate
We ensure 100% legal compliance at every step through our technology. Every interaction is guided by AtPoint AI/CX to meet FDCPA, CFPB, and industry-specific requirements.
Our Collections Solution
Smart Segmentation
AI categorizes accounts by behavior, preference, and likelihood to pay
Personalized Outreach
Multi-channel campaigns adapted to each customer’s communication style
Flexible Resolution
Custom payment solutions that balance recovery with retention
20+ Years Perfecting Collections,
Now Powered by AI.
Technology That Makes the Difference
What We Use:
- Predictive analytics for payment propensity
- Sentiment analysis for real-time coaching
- Omnichannel integration (voice, text, email, chat)
- Self-service payment portals
- Automated workflow management
What You Get:
- Know which accounts to prioritize
- Handle sensitive situations with care
- Connect with customers where and when they prefer
- 24/7 payment options
- Faster automated processing
Ready to Modernize Your Collections?
See how AI-powered collections can improve both your recovery rates and customer satisfaction.
