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Atpoint Group

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WHY ATPOINT

We Care About Your Customer Experience As Much As You Do

AtPoint is not just focused on cutting the costs of your customer call center operation, we help you transition your support to our nearshore delivery centers without impacting service. Our clients have seen their sales and support KPIs improve after partnering with AtPoint.

Customer Service Outsourcing

We have been doing this for a long time, with a proven record with some of the world’s largest brands.

Higher Standards

We are not a cost-focused company. We take care of our employees so that they will take care of your customers.

Less than 9 Percent Attrition

Our turnover is often as low as two percent and never higher than nine percent. This stability means more experienced, better trained agents.

High Visibility

Our customers can choose to manage their call center teams and have as much visibility as they’d like, without ever having to deal with the headaches of facilities, hiring, training and management.

Omnichannel Support

We stay on top of the latest technology trends in customer experience, ensuring your customer can connect with support on their preferred channel

Highly Trained

We continuously invest in our teams with ongoing training and incentives that ensure your agents are knowledgeable in the hard and soft skills needed to deliver an optimal customer experience.

ATPOINT WORK FROM HOME

Flexible delivery options without sacrificing quality, control or security

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WHY ATPOINT

Why Do Companies Out source Customer Service?

Our digital business platform provides a human-centered process design as we act on your client’s behalf. We ensure that your most valuable asset, your customers, receive individualized and personalized experiences. As an essential part of operations, our team supports your everyday needs.

The truth is, customer service is a highly-demanding aspect of your business. You want your customers to receive quick, responsive support anytime, day or night, from a knowledgeable and friendly customer support team. Building a qualified and cost-effective domestic contact center team to provide these services can cost an arm and a leg, but small and medium organizations like yours don’t have an endless budget.

That’s where customer support outsourcing from AtPoint comes into play We get to know your customer, their priorities and communication preferences. Consumers expect technology to improve their digital experience. We help you keep up with the demands and provide a better digital experience, exceptional customer experiences and a resolution to your concerns along with more efficiency. And our customer service outsourcing pricing is 1/3 to 1⁄2 that of a domestic call center.Our customized business process management options.
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WHY ATPOINT

Advantages of Outsourcing Customer Service with AtPoint

AtPoint’s nearshore 3rd party customer support team offers several advantages to domestic or offshore outsourcing.

Time Zones

AtPoint observes Eastern Standard Time year round, so your outsourced call center support is on the same schedule that you are.

Fluent English Speakers

We are not a cost-focused company. We take care of our employees so that they will take care of your customers.

You Maintain Power

Our turnover is often as low as two percent and never higher than nine percent. This stability means more experienced, better trained agents.
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