Our Services



We provide you with streamlined nearshore outsourcing services that are simplified and customized to your unique circumstances. Alleviate stress and cut costs as our omnichannel solutions help you out perform your competition.


Customer Service

We provide a full suite of customer centric services which include but are not limited to general queries, account activation, upselling, cross selling loyalty programs and customer satisfaction programs.

Statement Production

We can create monthly statements, welcome letters, notifications, marketing and promotional material. Our distribution and storage is highly cost effective through a multi-channel platform.

Technical Support

Our range of support services include remote diagnostics, troubleshooting by our trained experts on a wide range of POS, gateway and credit card point of sale terminals.

Collections

We provide our customers with the highest net return available in the collection industry while adhering to the highest standards of customer service and ethical conduct.

Outbound Marketing

Utilizing our in-house dialer technology with client provided databases or our own database services, we can manage customer marketing programs via SMS, Email and voice to promote client services.

Accounting

The primary function is to prepare and examine financial records, provide HR services and manage finances. This department makes sure that records are accurate and that taxes and bills are paid properly and on time.

Anything requiring people
answering the phone or
text messages

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welcome to

AtPoint



Work is about what you do and how well you do it. Our customer relationship management, outbound business to business services and nearshore BPO provides you with flexible business process solutions as you control costs, enhance customer experiences and improve operations.

What Is Nearshore Outsourcing?

Nearshore outsourcing companies are those that are technically out of the U.S. but are close enough to enjoy similar time zones, cultural affinities, reliable utilities, and a large pool of English-speaking talent. AtPpoint is located in Jamaica only 90 miles off the coast of Florida and is a highly-viable solution to your outsourcing needs.

Nearshore Outsourcing Benefits

Nearshore call center services and business process outsourcing from AtPoint afford many advantages for your small-to-midsized business. Some of the main nearshore outsourcing advantages are that our employees are full-time, English is their first language, and your U.S.-based management team will still be managing our dedicated agents.

These advantages make it clear why nearshore services are frequently preferred over offshore services. However, even when compared to domestic call center outsourcing companies, our annualized turnover is even lower than comparable U.S. positions and our services cost anywhere from 1/3 to ½ the cost of a fully-loaded domestic agent.

AtPoint Is Your Go-to for Nearshore BPO. If you are looking for cost-effective business outsourcing to help you communicate via omnichannel platforms with your customer that will improve engagement, interaction, customer service, and revenue, our outsourcing services help small and medium-sized companies compete with industry giants at a fraction of the cost.

Business process management is not just about controlling costs; it is about increasing efficiency and effectiveness. We help you do the right things at the right time to beat your competitors to market while maximizing flexibility and gaining access to highly qualified team members.

Messaging Channel with IVA




Messaging Channel

Chat solution to engage customers over social media, Web, SMS, Apps, ETC.
Connecting to Live agents to provide an Omni channel resolution.

Intelligent Virtual Assistant

Automated Messaging across all channels utilizing Artificial Intelligence. Learning algorithms to improve through supervised learning.

Advanced User Interface

User can monitor customer web activities and provide real time instruction, web navigation and control.

Unified Platform

Customer authenticated messages will automatically record in an SOS system.