With the increase in competition and demand for SaaS solutions, hiring nearshore outsourcing SaaS (software as a service) support services is a great way to
meet market demands quickly and affordably. Our experienced and highly-skilled team is trained to meet your needs and deliver the support your products
We closely collaborate with your company to develop a strategy for support to provide the highest quality of service. We can assist with the implementation
of the customer, data migration and provide 24/7 technical support. AtPoint utilizing omnichannel and our Saas Outsourcing solutions aims to solve a variety
of issues including security, tenancy, subscription, and scalability of the software.
We ensure that proper documentation is
completed, data migration is successful,
and the customer is comfortable utilizing
Automatic SaaS Application
We automate most of the product and
integrate training sessions to guide your
employees through the software.
Research and Requirements
Before deployment, we can discuss your
customer requirements to ensure
they taking full advantage of the
software and or product.
Support and Maintenance
We offer you support and maintenance
using omnichannel technology to ensure
your customers are operational and
We provide Customer service as integral
parts of the SaaS business model. our
agents help customers find the
information they need, resolve any
issues, and establish the retention rates
you need for stable growth. ... Winning
at customer service requires more than
just hiring a great team.
We ensure that any API Integration
within the software are updated and
working properly for your clients.